Photo credit: RTF123.com
User: Yes, last week. But I kept ignoring it.
Ant: Okay, I’m going to unlock your account and give you a temporary password to get in. When you log in, you’ll be prompted to change it immediately. I’ll make your password: Password!
Ant: So, to be clear, your password is spelled like the word “password” and with a capital P and an exclamation point on the end.
User: Okay. I’ll try it while you’re on the phone.
Ant: Hello? Did it work?
User: No. Invalid password is on the screen. I’ll try again. (Pause). It’s still not working.
Ant: Now you’re locked out. Let me unlock you and then try again.
User: I still can’t get in.
Ant: Is your CAPS LOCK on? Or NUMLOCK.
User: No, it’s turned off.
Ant: (Thinking to myself… both?)
User: I still can’t get in!
Ant: Okay, as you’re typing it, I need you to say each letter and type slowly.
User: Capital P … a…s..s..w…o…r…d…
Ant: Don’t forget the exclamation point.
User: Exclamation? What? Which one is the exclamation point?
If you missed the first or second installments of tech support horror stories, check those out, too. Do you have a true tech horror story to share? Drop it in the comments or email me — firstname.lastname@example.org. It could get you published. Everyone gets his or five minutes of fame. Get yours.