User: Anthony, I got a voicemail file emailed to me. But when I click to play it, I can’t hear anything.
Ant: So there’s no audio? What happens if you go to YouTube? Do you hear audio then?
User: Let me try that … Yeah, that works. I can see the video and hear the audio.
Ant: Okay, save that voicemail file from your email to your desktop for me. Then minimize everything.
User: Okay. Done.
Ant: Good. Now click the saved file and see if it plays.
User: Well, it looks like it’s playing. I can see the little bar going across the screen, but I still don’t hear anything.
Ant: Is the volume turned up on your Windows Media Player?
User: How do I do that?
Ant: (Pause). Look for a slider along the other controls. It will say that it’s the volume control. When you see it, just slide it.
User: Okay. I think this is the volume.
<audio begins to play>
User: Never mind, Ant, I think I figured it out. Thanks!