The Tech Support Horror Stories Continue
A couple weeks ago I shared a tech support horror story from a colleague. A lot of you responded in the comments and on various social media. Some of you contributed your own and, as always, we love to publish the best Google+ comments we find and put them in our coverage. We’re a community after all. The notion of media vs. readers is so old school. We are one. Check out the bellow.
Our own Sandy Berger mentioned a woman who thought her keyboard was broken because every time she tried to type in her password she only saw “big black dots.” She had been using the same computer and same login everyday for over two months.
Customer: I’m trying to connect to the Internet with your CD, but it just doesn’t work. What am I doing wrong?
Tech support: OK, you’ve got the CD in the CD drive, right?
Tech support: And what sort of computer are you using?
Customer: Computer? Oh no, I haven’t got a computer. It’s in the CD player and all I get is weird noises. Listen….
Tech support: Aaaarrrrgggghhhh!!!
Lastly, this one comes from personal experience. I had been supporting a local attorney for several months. He’d purchased new computers from my firm and, basically, set up an entirely new office. Things had been going well until one morning I showed up … here is what happened.
Customer: Jeremy, this computer is broken.
Me: What’s the problem?
Customer: It takes forever to download email.
Me: Maybe you’re receiving emails with large attachments?
Customer: I don’t know, I just know that it’s still downloading emails every morning when I turn it on.
Me: Maybe… wait, what?
Customer: It’s still downloading the night’s email when I turn it on in the morning.
Me: Still downloading?
Customer: Yes! Why isn’t it faster? You sold me this new computer, now make it work better.
Me: A computer doesn’t download email while it’s turned off.
Customer: Well, why not?
Me: Because it’s off.
Me: Computers can’t do anything when they’re off.
Customer: Um, so you can’t fix it?
Me: I guess not!
Please keep sending your tech support horror stories in. We’re having a lot of fun reading them.